The effect of strategic quality management on the health information systems effectiveness: Empirical study at Jordan ministry of health

Abstract

This study aimed to identify the impact of Strategic Quality Management (independent variables) through its six dimensions (Senior Management Commitment to Quality, Strategic Planning for Quality, Focus to Customers, The Availability of information and Data Analysis, Workforce Efficient and The Management of Quality Improvement Process Continuously) on the elements of Effectiveness of Medical Information Systems (dependent variables): Information Quality, System Quality, Service Quality, Beneficiary Conviction, Use the System and Benefit (Value)) on Jordanian health ministry.The study was conducted at Prince Hamzah Hospital and Comprehensive Amman Health Center, the sample consists of (150) employees that working in these ministry, field data collected via questionnaire that was developed for this purpose, the researcher analyze the data by using several descriptive methods such as means and standard deviations and statistical methods such as Simple Regression and Multiple Regression.Main Results indicated the following:The results indicated a medium level of strategic quality management in the surveyed Jordanian health ministry.The results indicated that the application of elements of effectiveness of medical information systems in thesurveyed Jordanianhealth ministry was within the medium level.Statistical significant positive effect was found for strategic quality management on quality of information system, and the results indicated that (The Availability of information and Data Analysis, Workforce Efficient) dimensions have important and direct effect on quality of information system in Jordanian health ministry.The study suggests a number of recommendations such as:Underline the necessity for the senior management in the Jordanian health ministry to adoption the culture of strategic quality through to have an efficient leadership that lead their employees and possessed of strategic thinking to poised to draw the future.Work on finding appropriate mechanisms that contribute to linking the following dimensions (senior management commitment to quality, strategic planning for quality, focus to customers and the management of quality improvement process continuously) with the quality of medical information systemthrough the support of senior management in surveyed ministry for quality programs and measurement and evaluation of performance in the various activities.Underline the necessity for the management of surveyed ministry to focus onthe continuity of continuous development and improvement, and the continuity of training for employees in all levels within workshops and seminars and conferences, so as to increase the capacity of these individuals to use the medical information system in order to achieve a deeper understanding to the needs of beneficiaries.